Current status across the regional system.
A quick check of whether the transmission system and truck fill stations are operating normally.
Get notified before you notice.
Sign up to receive automatic notifications for planned maintenance, unplanned outages, and water quality advisories affecting your community.
You can choose email, text, or both, and update your preferences any time.
Setting up a truck fill account.
Truck fill accounts let hauling companies and individuals draw water from designated fill stations across the region. Truck Fill accounts are managed through Flowpoint Environmental Systems – and Alberta-based water infrastructure consumer portal. To set up a new account, or make inquiries about an existing account, register at: www.water-fill.com or contact them by telephone at: 1 (844) 509-2837.
Apply for an account
Submit the truck fill account application with your hauling details.
Account setup
Our office sets up your account and issues access credentials.
Fill & track usage
Fill at any designated station; usage is metered to your account.
Monthly billing
Usage is billed monthly at the current truck fill rate.
Need a truck fill account?
Download the application form, or contact our office to get started.
Transparent, regularly tested water quality.
Water quality across the regional system is tested on an ongoing basis. Recent reports are posted here.
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Download
Quarterly Water Quality Report
Most recent quarter
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Download
Annual Water Quality Summary
Most recent year
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Download
Compliance Testing Results
Alberta Environment & Protected Areas submissions
What's happening across the system.
Recent updates, scheduled maintenance notices, and Commission announcements.
Scheduled maintenance notice
Example notice about planned maintenance on a section of the transmission line.
Read moreAnnual water quality summary posted
Example notice pointing customers to the newly posted annual summary report.
Read moreBoard meeting minutes posted
Example notice linking to the latest approved board meeting minutes.
Read moreCommon questions, answered.
Quick answers to what customers ask us most. Contact our office if you don't see your question here.
What do I do if I notice low water pressure?
Check the System Operating Status above first for known issues in your area. If your area shows normal status and you're still experiencing low pressure, contact our office so an operator can investigate.
How do I set up a new water connection?
New connections go through our Connection & Service Application process. Visit the Operations page for the application form and steps.
How are truck fill rates calculated?
Truck fill accounts are billed monthly based on metered usage at the current truck fill rate. See Rates & Rate Methodology for details.
Who do I contact in a water emergency?
For urgent issues like a major leak or total loss of service, use the emergency contact listed on our Contact page, available outside office hours.
Is my community's water tested regularly?
Yes — water quality is tested on an ongoing basis, with quarterly and annual reports posted in the Water Quality Reports section above.